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DETAILS
Shipping Cutoff Times
| Shipping Type | Order By |
|---|---|
|
Standard Ground Small Parcel FREE - On orders over $25 View Transit Map |
7:00 PM CST |
|
Next Day Air (Calculated at checkout) |
3:00 PM CST |
|
Standard Ground Freight FREE - On orders over $25 |
1:00 PM CST |
- Shipping cutoff times apply to in-stock items. Please note item lead-times when placing your order.
- Orders placed on weekends or holidays will be processed the next business day.
Returns
Items purchased from Greenheck’s online store may be returned for a variety of reasons. No returns will be accepted or processed without prior authorization. An RGA (Returned Goods Authorization) must accompany all returns.
*Do not contact your local Greenheck Mechanical Representative for purchase made through Greenheck’s online store.*
RETURN GUIDELINES
- Configured, made to order and special order items may not be returned.
- Vari-Green Motors, unless ‘Pre-Programmed’ is stated in the description, cannot be returned.
- Items returned must be unused and in saleable condition.
- All return freight charges are the responsibility of the customer.
- Any return sent back to the factory must be accompanied by an RGA number prior to return or the shipment will be refused.
- Upon approval of your request for an RGA, you will receive an RGA shipping label for the components/product being returned. Greenheck will refuse shipment unless Greenheck-supplied shipping labels are used.
- An RGA will not be issued for material older than 60 days from original ship date.
- An RGA is valid for 60 days from date of issue. Any RGA’s over 60 days will not be accepted for return.
- The restocking fee for any item that you wish to be returned is 30% of original product purchase value.
- Any cost incurred by Greenheck to place returned material into proper re-saleable condition will be added to the base restocking charge.
This policy pertains to purchases made through Greenheck’s online store only.
Returns can be requested by calling 1-800-355-5354, or by sending an email to shop@greenheck.com. Please provide the following information: the original order number, the item(s) you wish to return and the reason.
